Our Policy

RETURNS & EXCHANGES:

All sold merchandise must be returned within 30 days of delivery.

However, customer is responsible for freight and delivery charges both ways, and there will be a re-stocking fee of 20% to 50% of the purchase price. For more information, please contact us either by phone at 301.657.4288 or by email at bti@brooktaylorinteriors.com

 

RETURN ELIGIBILITY

Products must be in new condition and in the original packaging to be eligible for a refund (do not assemble or modify the product in any way). The products that cannot be returned are:

  • Clearance Items
  • Special Items
  • "Non-Returnable" items (if applicable)

 

ORDER CANCELLATION

Orders placed with Brook Taylor Interiors Home are submitted to the manufacturer on your behalf. At this point, Brook Taylor Interiors is financially obligated to purchase the items from the manufacturer. Thus, we are only able to accept order cancellations within 24 hours from the time the order was placed. In the incident we accept a cancellation past the 24-hour period, the order will be subject to a 20% - 50% restocking fee of the purchase price.